An emergency first aid kit

HLN's Susan Hendricks reports on why families should have a first aid kit readily available.

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Dell's XPS Duo 12 Might Have the Best "Laptop" of Any Laptop/Tablet Combination [Laptops]

Over the next few weeks, you're going to hear a lot of noise from manufacturers about how one hybrid product or another gives you all of the benefits of a laptop and a tablet, with no compromises on design. The Dell XPS Duo 12 is one of the few that actually seems to back that up. More »

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Ready For This? GlassMap Maps Social Network Streams

Glassmap puts your social streams on a map, hinting at a future when news won't live on a single scrolling page but will come alive on a map as you walk around in the real world.

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Book by Navy SEAL contradicts official story of Bin Laden death

According to an account of Bin Laden's death in a new book by a Navy SEAL involved in the raid, Bin Laden was shot as he poked his head out a bedroom door. This contradicts the official version which claims he was shot afterwards.

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ZTE to testify in U.S. probe of alleged China telecom threat

WASHINGTON/HONG KONG (Reuters) - China's ZTE Corp said it would take part in a projected U.S. congressional hearing next month linked to an investigation of alleged Chinese espionage threats to U.S. telecommunications infrastructure.

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Leaked training manual shows the do's and don'ts of being an Apple Genius

If you've ever been curious about what it takes to be an Apple Store Genius, a leaked internal training manual may provide some answers for you. Gizmodo got ahold of one of Apple's more recent training manuals, and it explains what Geniuses are taught during their training. It includes everything from how to be empathetic to words you should never say to customers.

Did your computer crash? No, it "stops responding." Never say crash.

What if some Apple software has a bug? Wrong: there's an "issue," "condition," or simply "situation."

You don't "eliminate" a problem?you "reduce" it.

No Apple products are hot?at most they're "warm."

If you've ever worked in retail, none of it will be a big surprise to you. Dealing with customers is dealing with customers, whether they're upset about their Mac, the pants they just bought, or the auto part they want to return. This manual just puts it all in an Apple Genius context. Some of it is no doubt useful in calming panicked customers, considering it's not very often that you see someone freaking out and sobbing hysterically in front of the Genius Bar. Then again, Apple prides themselves on providing over-the-top customer service and perhaps using toned down and understandable terminology creates a better experience.

Hit the link below to check out even more pages and context on what it takes to be an Apple Genius.

Source: Gizmodo

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